Account & access
Confirmation, password reset, sign-in, email change, expired sessions, export, and deletion.
- Use the newest email link
- Check junk or filtered mail
- Never share a recovery code
Official PF support
How can we help?
Start with the category below. For emergencies or medical decisions, contact an appropriate professional—PF support cannot provide urgent or clinical help.
Training & nutrition
Template selection, workout logging, substitutions, timers, food logging, targets, and offline sync.
- Include app version
- Describe expected vs actual
- Do not send sensitive medical records
Purchases & AI
Pro status, restore purchases, credits, pending transactions, proposal validation, and provider failures.
- Do not email Apple receipts
- Provider failures should not settle credits
- AI requires active Pro
Privacy & data
Consent controls, HealthKit, progress photos, AI profile use, data export, and account deletion.
- Use in-app export first
- Device permissions live in iOS Settings
- Deletion is permanent
Accessibility
VoiceOver labels, Dynamic Type, Reduce Motion, colour contrast, focus order, and touch targets.
- Include the affected screen
- State your iOS version
- Describe the assistive setting
Security
Unexpected account changes, suspicious email, unauthorised access, or a possible vulnerability.
- Reset your password immediately
- Open PF directly, not through an unknown link
- Never send secrets
Contact Phoenix-Fitness
Email from the address on your PF account when the issue is account-specific. Include the app version, iOS version, affected screen, approximate time, and safe reproduction steps. Remove passwords, recovery codes, provider keys, payment details, and sensitive health records.
Delete an account
PF includes direct permanent deletion under Account & Privacy. Review what is removed and how Apple billing is handled before you continue.